ADTRAN Polycom SoundPoint IP 650 Troubleshooting Guide

1 IP Phone Configuration and Troubleshooting Guide NetVanta 7000 Series and ADTRAN-approved Polycom Phones Overview The purpose of this guide: • E

10 Adding an Extension 14. Click in the Action field and select Extension from the drop-down list. 15. Select an existing extension from the drop-dow

11 CSV File Field Descriptions MAC Address: Description: Associate a phone’s unique mac-address with this entry What It Does: Allows the phone with t

12 Voicemail Cos (added as of AOS A5.01): Description: The desired voicemail system class of service to associate with this extension What It Does: Us

13 Viewing/Editing the Phone Configuration 1. Navigate to Voice > IP Phone Configs and select the Phone Configs tab. You may also select Edit C

14 4. Select the number of Line Keys (2 by default for all phone models) Adding an Extension 5. Select Add Secondary Line. 6. Select Extension for

15 Polycom Phone Boot Process As of R10.1.0, the Netvanta 7100 added the capability to support different firmware images per phone mode. This necessi

16 000000000000.cfg Tells the phone which app file, config files, and misc. files to download from the boot server. By default it contains a referen

17 • Boot Server Type (FTP by default) • Boot server username/password • Local phone username/password customer-sip.cfg R10.1.0 Versions (By Model)

18 Troubleshooting Synchronizing a Phone If you have modified the configuration of a phone, you can resynchronize the phone. The synchronization proc

19 Switching From TFTP to FTP for Config Download In certain cases, whether due to network issues or other configuration problems, a phone may not be

2 Configuring the NetVanta 7000 Series Product in AOS R10.1.0 and Above Creating a New User Account 1. Navigate to Voice > User Accounts and se

20 CLI Interface Default Configuration: ip dhcp pool "LAN_pool" tftp-server tftp://10.10.20.1 ip dhcp pool "VoIP_pool" tftp

21 TFTP.SERVER EVENTS Read Request for "sip.ld" from 10.10.10.3:1028 failed. File does not exist TFTP.SERVER EVENTS Write Request for "

22 FTP: USER command - Password required for 'polycomftp'. FTP: USER command - User 'polycomftp' logged in . FTP: PWD command - &

3 Viewing/Editing the Phone Configuration 1. Navigate to Voice > IP Phone Configs. Select the configuration you wish to edit using the check bo

4 Adding an Extension 3. Click in the Action field and select Extension from the drop-down list. 4. Select an existing extension from the drop-down

5 CSV File Field Descriptions MAC Address: Description: Associate a phone’s unique mac-address with this entry What It Does: Allows the phone with th

6 DID: Description: A desired Direct Inward Dial for the system to direct to this extension What It Does: Allows DIDs to be mapped to an extension Acc

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8 Configuring the NetVanta 7000 Series Product in AOS A2.04.00 through A5.03 With AOS A2.04.00, the User Accounts and IP Phone Configs menus of the N

9 Viewing/Editing the Phone Configuration 12. Navigate to Voice > IP Phone Configs. Select the configuration you wish to edit using the check bo